Once again, Perths south-eastern suburbs have received a raw deal at the hands of the Turnbull governments second rate NBN scheme.
Today, the Telecommunications Industry Ombudsman (TIO) handed down its 2016-17 Annual Report which ranked WA postcodes by the number of complaints that the watchdog receives.
It showed that the Armadale area ranked second in WA for the number of complaints it makes to the telecommunications watchdog with the Canning Vale also making the WA top ten.
Nobody in Armadale, Brookdale, Canning Vale, Forrestdale, Harrisdale, Haynes, Hilbert, Mt Nasura, Seville Grove and Piara Waters will be surprised that nearly half of all complaints are related to internet issues, followed by mobile phone complaints.
My office receives calls every day from people connecting to or getting slow download speeds on the NBN, as well as complaints about mobile blackspots. There are also major ADSL connection issues in parts of the electorate. This is all reflected in the high level of complaints to the TIO from our community.
Its not good enough. Customers shouldnt have to resort to calling the Ombudsman over simple connection issues, and they certainly shouldnt have to seek intervention by their local MP. If anyone needs help with these issues, they should always feel free to contact my office.